I can no longer attend the online event – can I get a recording?
Online courses are recorded and made availalbe on the course Padlet after each session and remain available to participants until two weeks after the course ends.
Our online masterclasses and professional development events are designed to be experienced in real time and we are therefore unable to provide recordings after the event, except for pre-arranged accessibility reasons.
I can no longer attend the online event – can I get a refund?
Unfortunately not – you may, however, transfer your ticket to another person, but you must send their name and email address to us in advance at email@example.com.
I can no longer attend the online event – can I transfer my ticket to a different event?
The online event I want to attend is fully booked – can you put me on a waiting list?
When will you be running the online event again?
Is the online event I want to attend suitable for beginners? What level of knowledge is required?
Most online events are suitable for a range of levels of skills and experience unless otherwise specified in the description.
What materials do I need for the online course or masterclass?
All materials needed are specified in the course or class description.
I have booked a ticket but only received a PayPal confirmation – am I actually booked on for the event?
Yes – your PayPal receipt is confirmation of your booking. Please email firstname.lastname@example.org from your contact email address if this is different to the one linked to your Paypal account.
I have booked a ticket but haven’t received the Zoom login details – what should I do?
Please email email@example.com.
Can my 16-year-old child attend an event?
Unfortunately not – all our online events are currently for those aged 18+ only.
Will you be running in-person events again?
Due to coronavirus-related restrictions, we are not planning to run in-person events again in the near future, but please subscribe to our newsletter and follow us on Twitter and Instagram to be the first to know if and when this changes.
What technology do I need to take part in your online courses or masterclasses?
For all online courses and masterclasses you will need a computer or tablet with a camera and microphone in order to join the live sessions. We use Zoom and Padlet to deliver the sessions but you do not need your own accounts to participate. Any other technology requirements will be listed on the event booking page, if applicable.
I am planning to book onto an online course but I know that I cannot attend all the sessions.
All online course participants will have access to recordings of each session, alongside any accompanying materials, until 2 weeks after the last session. Participants can also ask tutors questions if needed.
Still have questions? Please email firstname.lastname@example.org.
Do your exhibitions go on tour? Will your exhibition be travelling to my hometown?
Many of our exhibitions go on tour to other venues in the UK and overseas. Check our touring exhibitions to see what’s on where.
Can I get a copy of an exhibition text/video/images?
We can supply our exhibition texts for accessibility reasons, personal reference and research purposes only.
We cannot supply our exhibition film or images due to copyright restrictions. Where possible we put film content up on the website.
How will you choose the exhibitions for the new Quentin Blake Centre for Illustration?
Our exhibition programme is curated by our in-house curatorial team who collaborate with illustrators, experts and owners of collections.
We aim to represent as broad a range of work as possible, and so each year we plan a programme of exhibitions that cover illustration in different media and from different time periods, fields and countries.
We particularly want to show work that hasn't been seen or explored before and to reveal new and unexpected things about the practice of illustration.
Can I put on an exhibition at the new Quentin Blake Centre for Illustration?
We do not hire our gallery space to other organisations or individuals for public exhibitions.
If you have an exhibition proposal, you can submit it for consideration by our curatorial team. Please send a summary of your idea as a Word document of no more than two pages with no more than ten supporting images. We will respond within four weeks.
Please note that we plan our exhibitions programme two years in advance and that we receive many more suggestions than we are able to accommodate. We are not able to give detailed feedback on proposals that we are unable to take forward.
Can I hire one of your exhibitions?
Many of our exhibitions are available for hire.
Venues for exhibitions have to meet certain environmental and security requirements if they wish to display original artwork.
For more information about this, or information on our reproductions exhibitions, please contact email@example.com.
Can you identify or value an artwork I have?
Our staff are not able to identify artworks or give valuations.
Can you put me in touch with Quentin Blake?
You can contact Quentin Blake through his website.
Still have questions? Please email firstname.lastname@example.org.
Can you look at my portfolio/tell me how to get illustration commissions?
While we love seeing illustrators’ work, we are a small team and are unable to meet illustrators to view their portfolios or to give careers advice to individuals.
However, we do run an online programme of professional development events and courses and masterclasses, all delivered by practicing illustrators. You may also be interested in our residency programme.
Can I do an internship or work experience at House of Illustration?
We are not currently able to offer placements, work experience, internships, apprenticeships or volunteering positions.
Can I interview a member of your team for my research project or dissertation?
While we are always pleased to hear about students writing about illustration, we are a small team and are unable to give interviews.