General FAQs

Frequently asked questions for general ticketing enquiries.

Before contacting us, please check if we've already answered your query below! Due to the extremely high volume of enquiries we receive, the quickest way for you to get an answer is to check these frequently asked questions.

Can I buy tickets in-person on the day?

Yes! You can buy tickets at our front desk on the day of your visit provided there are no more than ten people in your group.

If you are booking for 10 people or more, please see our group bookings page.

I don’t have PayPal. Can I buy a ticket online without it?

Yes, you can purchase your ticket online with a credit or debit card. Please follow the step-by-step guidance on our payment instructions page.

I haven’t received/can’t find my ticket confirmation email. Can you confirm my ticket payment has been processed?

Your ticket confirmation email may go to the email address linked to your Paypal account. Please contact info@houseofillustration.org.uk if you do not receive it and we will get back to you as soon as possible.

Am I eligible for a concessionary rate?

We offer concessionary rates for student, jobseekers and disabled visitors, with free entry for accompanying carers. We also offer a concessionary rate for over 65s.

Students are required to show a valid photo student ID and jobseekers must have printed proof of jobseeker status. We do not require proof of disability or age.

Can I transfer my exhibitions ticket to another day?

We can transfer exhibitions tickets purchased online provided sufficient notice is given. Please email info@houseofillustration.org.uk with proof of your original purchase and the date you would like to transfer your ticket to.

Please note that that other event tickets cannot be transferred to another day.

Can I get a refund?

We are unfortunately unable to offer refunds.

For any other enquiries relating to your visit, please contact info@houseofillustration.org.uk.